Trouble Shooter Guide

This guide explains how to use the Trouble Shooter system to track, monitor, and manage system-related issues, operational anomalies, and technical problems. The system provides comprehensive issue logging, status tracking, and resolution management for maintaining system stability and operational excellence.

🌐 Overview​

The Trouble Shooter provides comprehensive issue tracking capabilities. It empowers:

• Track and monitor system issues through centralized logging and status management
• Maintain visibility into operational problems with detailed issue documentation and tracking
• Identify recurring issues and patterns through occurrence tracking and historical analysis
• Enable accountability and resolution tracking with user assignment and status management
• Support system stability through proactive issue identification and resolution monitoring
• Facilitate root cause analysis with comprehensive issue documentation and categorization

🧭 Trouble Shooter Layout​

The Trouble Shooter interface includes:

1. Issue Logs Panel displaying all system issues and problems
2. Status-based Filtering Interface for organized issue management
3. Issue Creation and Editing Forms for comprehensive problem documentation
4. Resolution Tracking Tools for status management and progress monitoring

📂 Navigation Structure​

Settings → Trouble Shooter

The Trouble Shooter section provides centralized access to all system issue tracking and management functions.

📋 Trouble Shooter Logs​

Issue Status Organization​

The Trouble Shooter Logs interface organizes issues through status-based filtering:

Status-based Tabs​

Log Entry Information​

Each trouble shooter log displays comprehensive issue details:

Issue Information Columns​

Available Log Actions​

From the action menu (three-dot icon), you can perform:

• Edit – Modify issue details, status, and documentation
• Delete – Remove log from active tracking (moves to Deleted tab)
• Mark as Awaiting – Change status to require additional action
• Update Status – Move between Pending, Resolved, and other status states

Search & Management Capabilities​

You can efficiently manage issues using:

• Search functionality to locate specific issues by keywords or user
• Filter options to narrow results by type, status, or priority level
• Export capabilities to download logs for external analysis and reporting
• Pagination controls to navigate through large issue collections efficiently

➕ Creating New Issue Logs​

Issue Logging Process​

1. Click Add Log button to initiate new issue documentation
2. Complete required fields with comprehensive issue information
3. Set priority and classification based on issue impact and urgency
4. Assign user association linking issue to affected or reporting user
5. Click Save to create the log and begin tracking

Issue Configuration Fields​

Required Log Information​

Issue Classification​

• Log Type – Select appropriate category for issue classification and organization
• Reason (Required) – Specify rationale for log creation and tracking

User Association​

• Select User (Required) – Choose user related to the issue for accountability and tracking

Priority Assessment​

• Critical Status – Determine issue priority level
  • True – High priority issue requiring immediate attention
  • False – Standard priority issue following normal resolution processes

Issue Documentation​

• Status (Required) – Set initial issue status (Pending, Resolved, Awaiting)
• Message (Required) – Provide detailed description of the issue and context
• Occurrences (Required) – Document number of times the issue has been encountered

⚙️ Issue Operations​

Log Editing Process​

Comprehensive Modification Capabilities​

1. Access issue actions menu and select Edit option
2. Update issue documentation including description and classification
3. Modify priority settings based on evolving issue impact
4. Adjust user assignments if issue ownership or reporting changes
5. Update occurrence count as issue frequency changes
6. Save modifications to maintain accurate issue tracking

Status Management Operations​

Dynamic Status Updates​

• Mark as Awaiting – Issue requires additional information or analysis
• Update to Resolved – Problem has been successfully addressed and fixed
• Move to Pending – Issue requires active attention and resolution efforts
• Status Progression Tracking – Monitor issue lifecycle from creation to resolution

Issue Resolution Tracking​

Resolution Process Management​

1. Monitor issue progression through status changes and updates
2. Track resolution efforts with detailed documentation and timestamps
3. Validate fix effectiveness before marking issues as resolved
4. Document resolution steps for future reference and similar issues
5. Analyze resolution patterns to improve system stability and processes

🗑️ Issue Lifecycle Management​

Log Deletion and Archival​

Deletion Process and Considerations​

1. Click Action menu and select Delete option
2. Review deletion impact and ensure issue is appropriate for removal
3. Confirm deletion understanding log moves to Deleted tab for reference
4. Maintain audit trail through preserved deleted logs for compliance

Historical Issue Analysis​

Issue Pattern Recognition​

• Recurring issue identification through occurrence tracking and analysis
• User-specific problem patterns for targeted system improvements
• Critical issue frequency monitoring for system stability assessment
• Resolution time analysis for process optimization and efficiency improvement

📊 Issue Classification and Prioritization​

Priority Level Management​

Critical Issue Indicators​

• System availability impact affecting multiple users or core functionality
• Data integrity concerns involving potential data loss or corruption
• Security vulnerabilities requiring immediate attention and resolution
• Performance degradation significantly impacting user experience

Standard Issue Categories​

• Feature functionality problems affecting specific system capabilities
• User experience issues impacting individual user interactions
• Configuration problems requiring system setting adjustments
• Integration failures affecting external service connectivity

Issue Categorization​

Log Type Classifications​

• System Issues – Core platform functionality problems
• User Issues – Individual user account or access problems
• Performance Issues – System speed and responsiveness concerns
• Integration Issues – External service connectivity problems
• Configuration Issues – System setting and setup problems
• Security Issues – Security vulnerabilities and concerns

🔧 Troubleshooting Guide​

Common Issues​

Log Creation Issues​

• Required field validation – Ensure all mandatory fields are completed accurately
• User assignment problems – Verify user exists and is accessible for assignment
• Priority classification – Confirm appropriate critical status based on impact
• Status selection – Choose correct initial status based on issue current state

Resolution Tracking Problems​

• Status update failures – Check permissions and system connectivity
• Resolution documentation – Ensure comprehensive documentation of fix steps
• Occurrence tracking – Accurately count and document issue frequency
• Follow-up validation – Verify issues remain resolved after fix implementation

❓ Frequently Asked Questions (FAQ)​

📌 Summary​

The Trouble Shooter empowers:

• Maintain comprehensive issue tracking through centralized logging and systematic documentation of system problems
• Enable proactive problem management with priority classification, status tracking, and resolution monitoring
• Support system stability through recurring issue identification and pattern analysis for continuous improvement
• Ensure accountability with user assignment, resolution tracking, and comprehensive audit trails
• Facilitate root cause analysis through detailed issue documentation and historical data preservation
• Optimize resolution processes with status management, occurrence tracking, and performance analytics

By implementing systematic issue tracking practices, maintaining comprehensive documentation standards, and leveraging resolution analytics, organizations can achieve improved system reliability, proactive problem management, and enhanced operational stability across all platform activities.