🌐 Overview​

The WhatsApp Dashboard provides a centralized view of:

• Total WhatsApp chat activity
• Chat status distribution (Active, Resolved, Closed)
• Query response-time analysis
• Quick actions for broadcasts and templates
• WhatsApp support team performance

🧭 Dashboard Layout​

The dashboard is divided into three main sections:

1. Top Summary (WhatsApp Support, No-Reply Chat and All with Filters & Timeline Controls)
2. Queries Analysis
3. Quick Actions
4. Support Team Performance Table

🧭 Navigation Path​

WhatsApp → Dashboard

The WhatsApp module menu includes:

• Dashboard
• Templates
• Broadcasts
• Support Chat
• No-Reply Chat
• Tickets
• Queries
• Tags List
• Settings
• Chatbot

📊 Top Summary Cards​

At the top of the dashboard, you’ll see key WhatsApp chat metrics.

Metrics Explained​

🎛️ Filters & Timeline Controls​

Located at the top-right corner of the dashboard.

🔽 Chat Type Filter​

• All – Shows all WhatsApp chats for Support and No-Reply. You can also apply specific filter.

🕒 Timeline Filter Options​

View data across different time ranges: Today, This Week, This Month, Last 3 Months, and This Year

Available Filter Options​

The timeline filter provides comprehensive data analysis across multiple timeframes:

📅 Today Filter​

• Displays data for the current day only
• Example Usage: Number of chats received and resolved today
• Benefits:
  • Real-time monitoring and daily workload tracking
  • Immediate performance assessment
  • Quick identification of daily bottlenecks

📊 This Week Filter​

• Shows data from the start of the current week up to today
• Example Usage: Weekly support performance metrics
• Benefits:
  • Understanding weekly support performance patterns
  • Identifying workload trends during the week
  • Weekly team performance evaluation

📈 This Month Filter​

• Displays data from the beginning of the current month until today
• Example Usage: Monthly resolution efficiency tracking
• Benefits:
  • Monthly performance reviews and assessment
  • Tracking resolution efficiency over extended periods
  • Monthly goal achievement monitoring

📊 Last 3 Months Filter​

• Shows cumulative data for the past three months
• Example Usage: Quarterly trend analysis and pattern identification
• Benefits:
  • Medium-term trend analysis and insights
  • Identifying recurring issues or seasonal spikes
  • Quarterly performance evaluation

📋 This Year Filter​

• Displays data from the beginning of the current year until today
• Example Usage: Annual performance benchmarking
• Benefits:
  • High-level performance analysis and reporting
  • Strategic planning and long-term goal setting
  • Annual trend identification and planning

📈 Queries Analysis​

The Queries Analysis section visually represents how quickly support queries are handled within the selected time range.

This graph helps users understand response efficiency by grouping queries based on the time taken to respond or resolve them.

• Total Queries
  Shows the total number of queries received during the selected timeline (for example: Today or This Week).

• Response Time Categories
  Queries are grouped into the following response-time ranges:

  • 0–5 mins – Queries responded to almost immediately
  • 5–10 mins – Queries handled within a short waiting period
  • 10–15 mins – Queries with a moderate response delay
  • 15–20 mins – Queries that required more time to respond
  • 20–30 mins – Queries with the longest response time

How to Read the Graph​

• The X-axis represents response time ranges (in minutes)
• The Y-axis represents the number of queries
• Each bar indicates how many queries were handled within that time range
• Hovering over a bar displays the exact number of queries for that category

Why This Matters​

• Measures overall support response efficiency
• Helps identify delays or bottlenecks in query handling
• Assists in evaluating support team performance
• Enables better planning to improve student satisfaction and response times

⚡ Quick Actions​

The Quick Actions panel enables fast execution of common tasks.

Available Actions​

• Create Broadcast – Send bulk WhatsApp messages to selected users
• Create Template – Design pre-approved WhatsApp message templates

These shortcuts reduce navigation time for high-frequency actions.

👥 WhatsApp Team Performance​

This table displays performance metrics for each WhatsApp support agent.

Columns Explained​

🔍 Search Agent​

• Use the Search box to find agents by name
• Results update instantly

Key Insights​

• Identify top performers
• Detect workload imbalance
• Track inactive or overloaded agents

🧪 Step-by-Step Workflows​

📅 Daily WhatsApp Monitoring​

1. Open WhatsApp → Dashboard
2. Review Active Chats count
3. Check Queries Analysis for response delays
4. Scan agent performance table
5. Take action on pending or delayed chats

❓ Frequently Asked Questions (FAQ)​

📌 Summary​

The WhatsApp Dashboard enables you to:

• Track real-time WhatsApp support load
• Measure response efficiency
• Monitor agent performance
• Act quickly using broadcasts and templates

Using this dashboard consistently ensures faster responses and better customer satisfaction.