No-Reply Chat Guide

This guide explains how to use the WhatsApp No-Reply Chat module for one-way WhatsApp communication where recipients are not expected to respond. It is primarily used for sending session updates, reminders, summaries, and informational messages through approved WhatsApp templates.

🌐 Overview​

The No-Reply Chat module enables controlled, outbound-only WhatsApp communication with students. It provides a centralized workspace to:

• Send one-way WhatsApp messages using approved templates
• Track message delivery and status
• Manage template-based communication
• Maintain clear separation from two-way Support Chats

🧭 No-Reply Chat Layout​

The No-Reply Chat screen is divided into three main sections:

1. Sidebar Navigation
2. Chat List Panel
3. Conversation Window

📂 Sidebar Navigation​

The left sidebar provides access to WhatsApp-related modules:

• Dashboard
• Templates
• Broadcasts
• Support Chat
• No-Reply Chat
• Tickets
• Queries
• Tags List
• Settings
• Chatbot

Use this navigation to quickly switch between WhatsApp modules.

💬 Chat List Panel​

This section displays all No-Reply WhatsApp conversations.

Features​

• Search chats by phone number or name
• Filter chats using tabs:
  • All – All conversations
  • Active – Ongoing communication
  • Pending – Awaiting scheduled or future action
  • Resolved – Communication completed
  • Closed – No further messages required

Each chat item shows:

• Contact name or identifier
• Last message preview
• Chat status badge
• Last seen information (if available)

🗨️ Conversation Window​

The conversation panel displays the complete chat history with the selected contact.

Capabilities​

• View sent message history with timestamps
• Send messages using approved WhatsApp templates
• Track message delivery status
• Update chat status (Active / Pending / Resolved / Closed)

📝 Sending Messages Using Templates​

All messages in No-Reply Chat are sent using pre-approved WhatsApp templates.

Steps to Send a Message​

1. Open the required No-Reply chat
2. Click on the Template icon in the message composer
3. Select the required WhatsApp template from the list
4. Preview the message content in the modal
5. Click Send to deliver the message

Template Preview​

The WhatsApp Preview modal displays:

• Business name and status
• Template message content
• Date and time of delivery

This helps ensure accuracy before sending the message to the recipient.

📌 Chat Statuses Explained​

👥 Multiple Assignees Management​

At the top-right of the chat panel:

• Support users who are currently open this chat are displayed as avatars
• Additional assignees are grouped (e.g., +6)
• Chat status can be updated using the status dropdown

This helps teams track ownership and visibility for each conversation.

🧪 Step-by-Step Workflows​

📤 Sending Template Messages​

1. Open No-Reply Chat
2. Select the target conversation
3. Click the Template icon
4. Choose appropriate template
5. Preview message content
6. Click Send
7. Update chat status if needed

📊 Managing Chat Status​

1. Open the required chat
2. Click on the status dropdown
3. Select new status (Active / Pending / Resolved / Closed)
4. Status updates automatically

✅ Best Practices​

Communication Guidelines​

• Use No-Reply Chat strictly for one-way communication
• Always verify template content before sending
• Do not expect or rely on replies from recipients
• Close chats once communication is completed to keep the dashboard clean

Template Management​

• Only use WhatsApp-approved templates
• Verify template parameters before sending
• Monitor delivery status for important communications

❓ Frequently Asked Questions (FAQ)​

📌 Summary​

The No-Reply Chat module helps you:

• Send one-way WhatsApp messages efficiently using approved templates
• Track message delivery and communication status
• Maintain organized template-based communication
• Separate one-way messaging from interactive support chats

Use it for automated updates, reminders, and informational messages to students.